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    SiteKiln — Your rights on site. In plain English.
    SiteKiln
    Domestic

    Cancellation and Partial Refund Notice

    A professional letter/email for when you or the customer cancel a job. Clearly breaks down what is being retained and why, referencing genuine costs incurred.

    Medium risk

    Check your contract first. Consider a peer review before sending.

    Open this template

    Free to download — we just need your email, region and trade. No name, no company, no spam.

    Format: Document (Word / PDF) · Downloaded 0 times

    When to use this

    • Customer cancels a booked job
    • You cancel due to repeated postponements
    • Partial refund after materials ordered
    • Dispute over deposit retention
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    SiteKiln provides general guidance only. Nothing on this site — including our guides, tools, templates and document hub — is legal, tax, financial or professional advice.

    Every situation is different. Laws, regulations and industry standards change. You should always check with a qualified professional before making decisions based on what you read here.

    We do our best to keep information accurate and up to date, but we cannot guarantee it is complete, correct or current. SiteKiln accepts no liability for actions taken based on the content of this site.