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    Cooling-Off Period Notice (Consumer Contracts Regulations 2013)

    The legal notice required for distance and off-premises domestic contracts, giving customers their 14-day right to cancel. Failing to provide this extends the cooling-off period to 12 months.

    High risk

    Get legal advice before sending. This relates to a serious dispute or financial situation.

    Open this template

    Free to download — we just need your email, region and trade. No name, no company, no spam.

    Format: Document (Word / PDF) · Downloaded 0 times

    When to use this

    • •Contract agreed by phone, email, text, or online
    • •You knocked on the door or met the customer away from their home
    • •Any situation where you are unsure if cooling-off rights apply — send it anyway
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