Domestic
Defect Rectification Timeline Agreement
Confirms in writing what defect has been agreed, exactly what you will do to fix it, when, and at whose cost. Protects both parties and creates a clear record if the dispute escalates.
Medium risk
Check your contract first. Consider a peer review before sending.
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When to use this
- •Defect agreed and you need to confirm the fix in writing
- •Guarantee period claim from a customer
- •Post-complaint — customer and trader agree on remedy