Insurance
Letter Disputing an Insurance Excess Charge or Claim Decision
A formal complaint letter to challenge an insurer who has applied the wrong excess, refused a claim, or offered a settlement you believe is incorrect. References FCA complaints rules and the Financial Ombudsman as backstop.
Medium risk
Check your contract first. Consider a peer review before sending.
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When to use this
- •Challenging an insurer who has applied the wrong excess
- •Disputing a refused or underpaid claim
- •Escalating a complaint before going to the Financial Ombudsman