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    Trusted Payments: good product, cowboy launch. What the new terms mean for your money →

    General

    "Ready, willing and able to return" letter

    Low risk

    General use — safe to send as-is once you've filled the gaps.

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    When to use this

    • •The client won't let you back on site to fix the work
    • •You need evidence that you offered to return and remedy at your own cost
    • •You want to establish a mitigation defence in case it goes to court