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    SiteKiln — Your rights on site. In plain English.
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    Disputes

    Initial Response to Defective Work Complaint (Domestic Client)

    Low risk

    General use — safe to send as-is once you've filled the gaps.

    Open this template

    Free to download — we just need your email, region and trade. No name, no company, no spam.

    Format: Document (Word / PDF) · Downloaded 0 times

    When to use this

    • A domestic client has complained about your work and you need to respond professionally
    • You want to acknowledge the complaint and ask for a full list of issues
    • You need to keep the door open for inspection and remedy
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