Domestic
Responding to a Customer Complaint About Your Work
A professional written response to a domestic customer complaint. Acknowledges the concern, proposes an inspection, and references Consumer Rights Act 2015 rights without admitting fault.
Medium risk
Check your contract first. Consider a peer review before sending.
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When to use this
- •Customer unhappy with finished work
- •Complaint received by phone or email
- •Pre-dispute — before any legal steps are taken