Disputes
Responding to a Customer Warranty or Guarantee Complaint
Two versions: one where you accept the defect and will fix it, one where you believe it is not covered. Professional, clear responses for both scenarios.
Medium risk
Check your contract first. Consider a peer review before sending.
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When to use this
- •Responding to a customer warranty complaint
- •Accepting a defect and arranging a repair
- •Explaining why an issue is not covered by your guarantee
- •Professional reply to a comeback call